Pricing
Prices are shown to signed-in business customers and exclude VAT. VAT is shown separately at checkout and on the VAT invoice.
Terms 3.1, 4.2, 4.3Quantity
Consumable products can carry a minimum order quantity, and we may limit order quantities.
Terms 2.4Delivery
Delivery charges are shown at checkout, and lead times are indicative unless agreed in writing.
Terms 6.1 and 6.2Returns
We sell to businesses only, so consumer withdrawal rights do not apply. Faulty, dead-on-arrival and wrongly supplied goods are returned through our RMA process; other returns are at our discretion and may carry a restocking fee.
Terms 7.1 and 7.2Cancellation
A contract is formed when we confirm your order in writing or when we start to perform it. Lead times are indicative, not fixed deadlines, unless agreed in writing, and late delivery does not entitle you to cancel, except where mandatory law provides otherwise.
Terms 2.2 and 6.1Resold goods
Apart from faulty, dead-on-arrival, wrongly supplied and warranty returns, an item you have sold, transferred, hired or lent to another person or company cannot be returned.
Returns & RMA Policy, section 6Damage
Inspect goods on receipt and report visible damage, shortages or wrong items within 5 business days of delivery.
Terms 6.5Warranty
Products carry the manufacturer's warranty, on the manufacturer's terms. For a defect we repair, replace or credit the goods, at our option, through our RMA process.
Terms 8.1 and 8.2Account
We sell to businesses only and may ask for proof of business status, such as a Chamber of Commerce or VAT number. Payment is due before dispatch unless net terms are agreed for an approved account.
Terms 1.2 and 5.2
