Terms and Conditions of Sale
Terms and Conditions of Sale
Envision Connect BV
Campus Seven Cities, Lange Kleiweg 62 B, Rijswijk, The Netherlands
KvK (Chamber of Commerce): 42063966 · VAT: NL869541894B01
Website: envision-connect.com · Email: sales@envision-connect.com · Phone: +31 970 065 481 45
Last updated: 2 July 2026
1. Scope and Applicability
1.1 These Terms and Conditions of Sale (“Terms”) apply to all offers, quotations, orders, sales, and deliveries of IT-hardware products by Envision Connect BV (“Envision Connect”, “we”, “us”) to business customers (“Customer”, “you”).
1.2 Envision Connect sells business-to-business (B2B) only. By placing an order you confirm that you are acting in the course of a trade, business, craft, or profession and not as a consumer. We may request proof of business status (e.g. Chamber of Commerce registration, VAT identification number).
1.3 These Terms apply to the exclusion of any of the Customer’s general terms and conditions, which are expressly rejected unless agreed by us in writing.
1.4 Where a separate written framework agreement exists between the parties, that agreement prevails over these Terms in the event of conflict.
2. Offers, Quotations and Orders
2.1 All offers and quotations are without obligation (vrijblijvend) unless they state an explicit acceptance period. Quotations are valid for 14 calendar days from the date of issue unless stated otherwise.
2.2 A contract is concluded only when we confirm an order in writing (including by email or order-confirmation) or when we commence performance.
2.3 Product descriptions, images, specifications, and stock levels are provided in good faith but may contain errors or change without notice. Obvious mistakes and clerical errors do not bind us.
2.4 We reserve the right to refuse or cancel any order, to limit order quantities, and to apply minimum order quantities (MOQ) on consumable products.
3. Prices
3.1 All prices are quoted in euro (EUR) and are exclusive of VAT (ex-VAT) unless expressly stated otherwise.
3.2 Prices exclude shipping, handling, insurance, customs duties, and any other charges unless explicitly included. Applicable shipping costs are shown at checkout or in the quotation.
3.3 Volume discounts apply automatically per eligible line item:
– −3% from 5 units
– −6% from 10 units
– −10% from 25 units
3.4 We may adjust prices for cost increases (e.g. supplier price changes, exchange-rate movements, taxes) arising after the offer but before delivery, where lawful and reasonable. For confirmed orders, agreed prices remain fixed save for manifest error.
4. VAT and Tax Treatment
4.1 EU B2B reverse charge: For deliveries to VAT-registered businesses in other EU member states whose VAT identification number is validated via VIES, VAT is reverse-charged to the Customer under Article 138 of the EU VAT Directive (2006/112/EC). The Customer is responsible for accounting for VAT in its own member state.
4.2 Domestic (Netherlands): Dutch VAT at the applicable rate is charged on deliveries within the Netherlands.
4.3 B2C / non-validated: Where reverse charge does not apply (e.g. VAT ID cannot be validated, or a B2C sale), VAT is charged according to the applicable destination rules, including the EU One-Stop-Shop (OSS) scheme where relevant.
4.4 The Customer warrants that the VAT identification number supplied is valid and that it is registered for VAT in the relevant member state. The Customer indemnifies us against any tax, interest, or penalties resulting from incorrect or invalid information.
5. Payment
5.1 Accepted payment methods include bank transfer (SEPA), credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna, and any other payment methods displayed at checkout.
5.2 Net payment terms (e.g. net 14 / net 30 days) may be granted to approved account customers at our discretion, subject to credit assessment. Unless agreed, payment is due before dispatch.
5.3 Payment must be made without deduction, set-off, or suspension.
5.4 If the Customer fails to pay on time, the Customer is in default by operation of law. We may charge statutory commercial interest pursuant to Article 6:119a of the Dutch Civil Code, plus reasonable extrajudicial collection costs.
5.5 We may suspend deliveries, require advance payment, or set credit limits where there are reasonable grounds to doubt the Customer’s solvency.
6. Delivery, Title and Risk
6.1 Delivery terms and lead times are indicative and are not strict deadlines (geen fatale termijn) unless agreed in writing. Late delivery does not entitle the Customer to cancel or to compensation save where mandatory law provides otherwise.
6.2 Shipping is EU-wide from the Netherlands. Parcel and pallet shipping options apply per our Shipping Policy.
6.3 Risk passes to the Customer upon handover of the goods to the carrier, or upon delivery where we deliver with our own transport.
6.4 Retention of title: All delivered goods remain our property until the Customer has paid in full all amounts owed, including interest and costs. Until then, the Customer may not pledge, encumber, or resell the goods other than in the ordinary course of business. We may reclaim unpaid goods.
6.5 The Customer must inspect the goods upon receipt and report any visible damage, shortages, or incorrect items within 5 business days of delivery.
7. Returns and RMA
7.1 As a B2B supplier, statutory consumer rights of withdrawal do not apply. Returns are handled under our Returns & RMA Policy, which forms part of these Terms.
7.2 Dead-on-arrival (DOA), faulty, and incorrectly supplied goods are handled via the RMA process. Restocking fees may apply to discretionary returns. Certain consumables are non-returnable. See the Returns & RMA Policy for details.
8. Warranty
8.1 Products carry the applicable manufacturer’s warranty. Warranty terms, durations, and procedures are those of the respective manufacturer.
8.2 Our liability for defects is limited, at our option, to repair, replacement, or credit of the defective goods, subject to the RMA process and the limitations in Section 9.
8.3 No warranty applies to defects caused by misuse, improper installation, unauthorised modification, normal wear, or failure to follow manufacturer instructions.
9. Limitation of Liability
9.1 Our total liability arising out of or in connection with any contract is limited to the net invoice value of the goods giving rise to the claim, or the amount paid out under our liability insurance for the relevant event, whichever our adviser confirms applies.
9.2 We are not liable for indirect or consequential loss, including loss of profit, loss of data, business interruption, or loss of goodwill.
9.3 The limitations in this Section do not apply to liability that cannot be excluded or limited under mandatory Dutch law, including liability for intent or deliberate recklessness.
9.4 Any claim must be notified to us in writing within 14 days of discovery and, in any event, within the applicable warranty period.
10. Force Majeure
10.1 We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including supplier failures, transport disruptions, strikes, government measures, energy shortages, and ICT failures. During force majeure our obligations are suspended.
11. Intellectual Property and Confidentiality
11.1 All IP rights in our website, content, and documentation remain ours or our licensors’. Manufacturer trademarks remain the property of their owners.
11.2 Each party shall keep confidential the non-public commercial information of the other, including pricing.
12. Data Protection
12.1 We process personal data in accordance with the GDPR and our Privacy Policy.
13. Governing Law and Jurisdiction
13.1 These Terms and all contracts are governed by the laws of the Netherlands. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG / Vienna Sales Convention) is excluded.
13.2 Disputes shall be submitted to the competent court in the district of The Hague (Den Haag), the Netherlands, without prejudice to our right to bring proceedings where the Customer is established.
14. Miscellaneous
14.1 If any provision is held invalid, the remaining provisions remain in force and the invalid provision shall be replaced by a valid provision approximating its intent.
14.2 We may amend these Terms; the version in force at the time of order applies.
14.3 The Dutch-language version of these Terms prevails in the event of any discrepancy or inconsistency with any translation.
Envision Connect BV · KvK 42063966 · VAT NL869541894B01