Terms and Conditions of Sale
Scope and Applicability
1.4 Where a separate written framework agreement exists between the parties, that agreement prevails over these Terms in the event of conflict.
Offers, Quotations and Orders
2.2 A contract is concluded only when we confirm an order in writing (including by email or order-confirmation) or when we commence performance.
2.3 Product descriptions, images, specifications, and stock levels are provided in good faith but may contain errors or change without notice. Obvious mistakes and clerical errors do not bind us.
Prices
Applicable shipping costs are shown at checkout or in the quotation.
supplier price changes, exchange-rate movements, taxes) arising after the offer but before delivery, where lawful and reasonable. For confirmed orders, agreed prices remain fixed save for manifest error.
VAT and Tax Treatment
The Customer indemnifies us against any tax, interest, or penalties resulting from incorrect or invalid information.
Payment
We may charge statutory commercial interest pursuant to Article 6:119a of the Dutch Civil Code, plus reasonable extrajudicial collection costs.
Delivery, Title and Risk
Late delivery does not entitle the Customer to cancel or to compensation save where mandatory law provides otherwise.
Parcel and pallet shipping options apply per our Shipping Policy.
6.3 Risk passes to the Customer upon handover of the goods to the carrier, or upon delivery where we deliver with our own transport.
Returns and RMA
7.1 As a B2B supplier, statutory consumer rights of withdrawal do not apply. Returns are handled under our Returns & RMA Policy, which forms part of these Terms.
Restocking fees may apply to discretionary returns. Certain consumables are non-returnable. See the Returns & RMA Policy for details.
Warranty
8.1 Products carry the applicable manufacturer’s warranty. Warranty terms, durations, and procedures are those of the respective manufacturer.
8.3 No warranty applies to defects caused by misuse, improper installation, unauthorised modification, normal wear, or failure to follow manufacturer instructions.
Limitation of Liability
Force Majeure
During force majeure our obligations are suspended.
Intellectual Property and Confidentiality
Manufacturer trademarks remain the property of their owners.
Data Protection
Governing Law and Jurisdiction
Miscellaneous
the version in force at the time of order applies.