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Buying from us
Who you are buying from
You are buying from Envision Connect. Questions: sales@envision-connect.com.
VAT
Prices are shown excluding VAT, with the VAT amount listed separately. VAT is shown on our VAT invoice.
Source: Terms 3.1, 4.2, 4.3Delivery
Delivery charges are shown at checkout, and lead times are indicative unless agreed in writing.
Source: Terms 6.1 and 6.2Returns
We sell to businesses only, so consumer withdrawal rights do not apply. Faulty, dead-on-arrival and wrongly supplied goods are returned through our RMA process; other returns are at our discretion and may carry a restocking fee.
Source: Terms 7.1 and 7.2Warranty
Products carry the manufacturer's warranty, on the manufacturer's terms. For a defect we repair, replace or credit the goods, at our option, through our RMA process.
Source: Terms 8.1 and 8.2Account
We sell to businesses only and may ask for proof of business status, such as a Chamber of Commerce or VAT number. Payment is due before dispatch unless net terms are agreed for an approved account.
Source: Terms 1.2 and 5.2