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Buying from us

How do I get a price for this product?

Prices are shown to signed-in business customers and exclude VAT. VAT is shown separately at checkout and on the VAT invoice.Source: Terms 3.1, 4.2, 4.3

Can I order a single unit?

Consumable products can carry a minimum order quantity, and we may limit order quantities.Source: Terms 2.4

Can you deliver direct to my customer?

Goods are dispatched from the Netherlands. Delivery charges are shown at checkout, and lead times are indicative unless agreed in writing.Source: Terms 6.1 and 6.2

How do I return an item?

We sell to businesses only, so consumer withdrawal rights do not apply. Faulty, dead-on-arrival and wrongly supplied goods are returned through our RMA process; other returns are at our discretion and may carry a restocking fee.Source: Terms 7.1 and 7.2

What warranty applies?

Products carry the manufacturer's warranty, on the manufacturer's terms. For a defect we repair, replace or credit the goods, at our option, through our RMA process.Source: Terms 8.1 and 8.2

Do I need a trade account to order?

We sell to businesses only and may ask for proof of business status, such as a Chamber of Commerce or VAT number. Payment is due before dispatch unless net terms are agreed for an approved account.Source: Terms 1.2 and 5.2